If you have any questions about your order, please don’t hesitate to contact us via email. Be sure to include your order number (found in your order confirmation email) , your name & email address to help us assist you more efficiently.

Email: products@moshikids.com

While rare, books can sometimes arrive with faults. If you receive a faulty product, please contact us right away at products@moshikids.com and include a photo of the issue. Be sure to provide your order number to help us resolve the matter quickly. We’ll work with you to arrange a replacement as soon as possible.

We’re always working on adding exciting new items to our collection and hope to bring fresh offerings your way soon! While we don’t have a specific timeline just yet, we’d love to hear your suggestions.

Drop us an email with your requests or ideas at products@moshikids.com, and we’ll be happy to share them with our team. Your input helps us create the products you love!

We send all orders via a tracked service, and tracking details are emailed to you as soon as your order ships. Please check the tracking link to view the current status of your delivery.

If the delivery timeframe has passed, feel free to reach out to us at products@moshikids.com, and we’ll be happy to investigate further.

Kindly note that once the order leaves our warehouse, it is in the hands of the postal service, and we are unable to expedite delivery at that stage. Thank you for your understanding!

Please be aware that once an order has been placed, it is unlikely to be modified due to different departments handling queries. If your order hasn’t been shipped yet, we may be able to make changes. However, even if you contact us immediately, your request may not be seen in time.

We will do our best to assist where possible. If an order is returned due to an incorrect address or non-delivery, you will be responsible for any additional costs to resend it. Thank you for your understanding!

Delivery - If your order is placed before 12 PM on a business day, we aim to pack and ship it within 3 working days. Please note that the delivery timeframe applies from the date your order is shipped, and not the date it is placed.